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I would like to know if is possible to add the phone number and skype user to the servicedesk organizations directory, schedule a meeting and make a call to the customers through servicedesk. i would like to avoid using skype and google calendar :D.
Hi @Guillermo Rosas ,
there is a request for that https://jira.atlassian.com/browse/JSDSERVER-1239
Currently you could use an external app like https://marketplace.atlassian.com/apps/1223751/customer-details-for-jira-service-management?tab=overview&hosting=cloud
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