Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating an issue that goes to another project for review

I am fairly new to JSD. I. have done the Admin training part 1 and currently mapping out workflows for my project.

The question i have is:

Once an issue is raised, and reaches a certain point, how can that issue then be sent to another project with in JSD?

Example:

Employee fills a report that, once created and reaches a specific point in a work flow, automatically goes to another Queue to be handled by a separate project. 

1 answer

0 votes
Jack Community Leader Aug 07, 2020

Hi Tim, welcome to the Community. You really should not move an issue between projects as it breaks the connection with the customer who reported the issue. Rather, I recommend you create a linked issue to the other project,

Thank you for the reply. Then my next questions would be:

Would i have to set a workflow permission so that only the employees responsible for this tickets workflow after the initial creation be the only ones able to move it to different status?

It's a sensitive report I am trying to build. So it's vital that only the employee's responsible for carrying out actions on the ticket can move it through steps. Initial creator should not be able to change the status/complete it. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you