I've been trying to create a read-only field to use for notes on my transition screens and the issue view screen. I was hoping to just create one field that I could edit (using automation rules or post functions) and use for various issue types and screens since we're trying to limit the number of custom fields we have.
Message custom field (for edit) seemed like a great idea except that it will only display what is set as a default which I think means I'd have to create a field for every different note I want to show (not ideal when trying to limit the number of fields). Text field (read-only) is editable using an automation rule but only available to the view screen and not the transition screens. I also tried creating a regular text field and making it read-only using ScriptRunner Behaviors, which works but shows the text as greyed out. Since I want our agents to read these notes I'm afraid that they either won't notice the greyed out text since it's so light in color or that they'll ignore it because greyed out text usually denotes something that can't be used and is usually ignored (unless you need it).
Is there another custom field type that I can use?
