I don't know if this is possible but i thought I'd give it a shot. As you can see by the pic, we have an anonymous ethics portal. So the goal here is if someone sees an ethics infraction, they can report it here anonymously.
So in the first picture, my name comes up. To get to what's in the second picture - anonymous user - a user just types that in.
I got to wondering if there was a way to make the default reporter for that screen Anonymous User. If not, no big deal. Just figured I'd check this out.
I expect you could do it with automation - one of our projects has anonymous as the reporter, so I can do some digging into it. EDIT: I've had a look and we removed the 'reporter field' from the issue type.
Out of interest, what shows in the ticket history for issues logged on behalf of 'anonymous user'?
That is where I thought you were heading. Jim and I have had a previous discussion on this. His UC is quite interesting and useful IMO. It would be great if I could stand up an HR project where some RTs express the reporter and others are shown as anonymous. I can’t think of how to achieve that but may play with the idea a bit. The one way I considered this working is if the Customer could “report on behalf of” but this isn’t possible.
So we created the anonymous user (and email) yesterday. Now, this help desk is not yet in production. But the anonymous user thing in testing worked as we wanted. We already had automation to these two HR reps depending on whether the employee was hourly or salaried. (Because different HR people handle those.)
So to Liam's question, this is what it looks like in the queue. Which is exactly what we want. So if people enter Anonymous User, it works great. And again, if you guys tell me I have to go through a thousand hoops to have it default to that user, maybe not worth it
Ha...not always obvious. The Community is comprised of members, Leaders, Partners and Atlassian Team. The lozenges by the name clue you in...
Atlassian Team - an actual Atlassian employee
Community Leader - a non-Atlassian that has earned the leader badge thru contributions
Member - users like yourself that are here to ask and answer questions
Partners - are Atlassian partner companies that ofter provide apps and/or services
Liam and I are just users like yourself.
you might wish to open a support case here - Atlassian Support any time you need support help and have exhausted the Community support or you feel there is an actual bug.
I don't have an answer from Atlassian yet or really even a response. But then again I did not input it as a Sev1 or anything. In the meantime, I was showing this problem to a colleague. He wondered if we could turn History off just for this ethics issue. We found this which is apparently unsupported by Atlassian. It sounds like it will turn off all history for all tickets. Just thought I'd get your thoughts on it
I certainly don't have any experience but here is the thing from what I see.
@Jack Brickey @Liam Green Well, it turns out I was wrong. They DID respond but unlike the community's responses, I did not get notified. Maybe I need to turn that on somewhere. Anyway, at your suggestion to escalate, I went back to the site and lo and behold, they give me this not-so-good answer which I will have to take as definitive. As below:
"There isn't a native way to have the reports fully anonymized, at the moment, you can have an anonymous access portal, but logged in users will be the reporters and those logged out, the system will request an email.
We had a feature request related to this option that was:
And this request was closed as duplicated from:
Therefore, I suggest that you watch JSDCLOUD-5789 for future updates about this matter.
If you are not familiar with our Feature Request Policy, you can learn more about it here.
Let me know if is there anything else I can help you with."
Regarding not getting notified, you might scour your email (use search for the JST-xxxx number). Also check the junk box. There is not config to enable and it should come to your email.
The response is, TBH, what I fully expected. As mentioned above I am not aware of any means of doing this short of the widget and placing an 'anonymous' email into the request.
Yeah, I kinda expected it too. But it's my job to pursue these things diligently until I either get a definitive yes or no. Now I know for sure. Truthfully I have no idea how HR can make it truly anonymous. Not that any of this is your (or even my) problem but sending an email is traceable, making a phone call is traceable. And yet employees MUST be able to have confidentiality for fear of negative repercussions.
Oh, well, HR' problem. Thanks for your assist. I will accept answer.
I think I have a potential solution to this, but I'm not sure I trust that I've managed to get it right...
If you set the 'cloned' issue to have 'Automation for Jira' as the reporter - then it will create a ticket with the following history:
The only potential issue here is if the automation fails - as then you would get the original ticket not the cloned one.
Not sure what you thoughts are on this?
Actually, in the interim we figured something else out, to some extent with Atlassian assistance. We now have it set up so that when someone enters the portal, they will see a link that takes them to an already existing Google doc which we've been using. When they fill out that doc, it notifies the right people in HR. They can then manually (or not as they choose) open a Jira issue to track it. This maintains anonymity without question. And yes, it adds an extra step later. But really, if we have that many ethics issues I think we have a bigger problem
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