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Creating CSAT Survey

Anand_Shah
Anand_Shah Jun 20, 2020

As per the CSAT section, I can see only one question-- "How was our service for your request?"

Can I actually show 2 questions to my customer-- One on the product quality and other on customer service quality, both having a 1-5 rating as it shows?

 

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Rudy Holtkamp
Rudy Holtkamp
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Jun 20, 2020

Hi @Anand_Shah , 

Out of the box, you can't. But there are Apps  in the atlassian marketplace which you can use to achieve this. 

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Andrian F
Andrian F Jul 03, 2022

@Anand_Shah 

A workaround for this would be to use an external link like google forms to collect feedback from the customer.

With google forms pre-filled links and Request resolved customer notification in JSM you should be able to tie the survey to a Jira ticket.

If interested see the post here for more info on the setup.

Thanks

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Max.Hopkins
Max.Hopkins
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Feb 23, 2023

Is there a way that the survey can appear once the user resolves the ticket? 

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