Create request without login

Infosystems October 2, 2018

For easy support customers. How can anyone create request without login. 

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Alexey Matveev
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October 2, 2018

Hello,

Go to Applications ->  Jira Service Desk Configuration and set the Can customers access and send requests from the help center without logging in? to Yes

Infosystems October 2, 2018

1.jpg2.jpgIn my system, these are set. is it true?

Alexey Matveev
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October 2, 2018

And you selected anyone can email the service desk or raise a request in the portal?

Untitled.png

Infosystems October 2, 2018

3.jpgI did it before, but it did not help me...

Infosystems October 2, 2018

If I open support customers link, these is show me. There are login in anr registration field. I want to customers can request without any login or registaration process4.jpg

Alexey Matveev
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October 2, 2018

I believe that is all you can do for Jira Server. It is possible for Jira Cloud, but not for Jira Server. Here is the ticket:

https://jira.atlassian.com/browse/JSDSERVER-1030?_ga=2.19217663.675557620.1538152808-65270402.1526147845

Infosystems October 2, 2018

aha, thank you very much. 

Alexey Matveev
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October 2, 2018

You are welcome! If you feel like I answered your question, kindly mark my answer as accepted.

Infosystems October 2, 2018

I did not solve the problem, however I thank you much

Alexey Matveev
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October 2, 2018
Infosystems October 4, 2018

thank you very veeeryyy much, it is help me!!! thank you again!!!

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