Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Create new user group who can only view one issue type and nothing else in the existing Project

I have a Jira Project which our department uses. There are lots of different issue types available. All current members of the department are able to browse the existing issue types. 

We now have a new task that we want to manage in Jira, and are in the process of setting up a new Issue Type, Workflow etc for this new task called "Workstream XYZ". However, Workstream XYZ involves another team from an external department. So we need to grant access to this new team to our Jira environment. However, we do not want that new team to be able to view/browse all the existing Issue Types. We only want them to be able to view Issue Type Workstream XYZ. 

Could anyone advise on the best way to go about doing that? 

Thanks very much

2 answers

1 vote

Welcome to the Atlassian Community!

No, there's no way to do that directly.

What you can do is hide the issues that are created with the "wrong" type.

Let's imagine you've got some users - Alice, and Bob, and issue types Cat and Dog.  Bob is scared of dogs, so they should not see Dogs. 

  • Set up the project for them, giving them both at least Create and View permissions in the project.
  • When setting up the project, make sure the "level" or "security level" field is on the create (and probably edit) screens.
  • Create a "Security scheme" to apply to the project.  The most simple implementation for you here is to add one "level" to it, let's call it "not-dog". 
  • Set a single rule in not-dog that says just user: Alice
  • Finally, add an automation or post-function that only applies to Dogs - it should set the security level to not-dog when a new dog issue is created

Now, when Alice or Bob try to create an issue, they will both be able to create issues of type Cat or Dog.  But if they create an issue of type Dog, Bob will not be able to see it.

Thank you Nic, very useful pointers. Thanks for the help. 

1 vote

@Jatin Patel -

The best way to implement what you want achieved is establishing Issue Security configuration setup.  Once an issue is tagged with a specific security level, then only users associated with that security level will be able to discover/access those specific issues.

Here is the documentation on Issue Security in Jira for your reference -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Joseph Chung Yin Thanks for the response. 

Apologies for the delay. 

I have followed the link you shared but have a few questions.

1. Can I assign an Issue Security Scheme to a single Issue Type (rather than the entire Project)?

2. Is the best option to create a new Project for Workstream XYZ, in which there is only one Issue Type? 

Thanks for your support. 


@Jatin Patel -

Issue Security is applied at the project level and not just for a single issue type within your project.  However it is up to you on which issue in your project that you want to assign the security level.

Since it is at the project level setup and your new project only have one issue type, then you can set the Issue Security configuration (i.e create a default level to be applied to all issues created in your new project.  

Hope this helps.

Best, Joseph

Thank you - I will try that now. Thanks for your help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

289 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you