@Carlos Ramirez I don't believe you can limit the JSD Customer Satisfaction score/survey to specific request types.
I work with the team that builds ProForma forms for Jira. With ProForma you can easily build a satisfaction form and add an automation rule so that it is added to specific request type(s) when a request transitions to specific status. If you just need few forms/surveys you can use the free Lite version of ProForma.
Below is an example form and the associated automation rule. You can try it yourself on the instant demo (no login/email required).
Thank you for your answer.
I am exploring to integrate some issues of the IT team in the same service desk.
The other option is to create another service desk only for atend IT issues created by IT members team.
That is the reason of my question.
Of course I want that all of my users can give us feed back
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events