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Create a rule for no to send customer survey for an specfic request.

For an especif request type, I need not to send the customer satisfaction survey.


1 answer

@Carlos Ramirez I don't believe you can limit the JSD Customer Satisfaction score/survey to specific request types.

I work with the team that builds ProForma forms for Jira. With ProForma you can easily build a satisfaction form and add an automation rule so that it is added to specific request type(s) when a request transitions to specific status. If you just need few forms/surveys you can use the free Lite version of ProForma.

Below is an example form and the associated automation rule. You can try it yourself on the instant demo (no login/email required).

ProForma Form Builder Demo 2020-10-16 at 12.46.15 pm.png

ProForma Form Builder Demo 2020-10-16 at 12.31.42 pm.png

Hi Simon.

Thank you for your answer.


I am exploring to integrate some issues of the IT team in the same service desk. 

The other option is to create another service desk only for atend IT issues created by IT members team.

That is the reason of my question.

Of course I want that all of my users can give us feed back

Thank you.

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