When an issue is created it is in an 'Open' workflow status and is unassgined until an agent manually assigns it to another agent. Even after it is assigned, it remains in the 'Open' workflow status. Is there a way to report on the time it takes between when the issue was created and when it was assigned?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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