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Create a report showing users who worked on a ticket

I have a JSD Next Gen project, SERVICE, and want to create a report that shows all users who worked on the ticket.  Worked on the ticket is defined as:

  1. were assigned to the ticket,
  2. were Request participants on the ticket,
  3. commented on the ticket.

I'd like the report to look something like this:

Issue     | Assignees           | Request participants | Commentors

SERVICE-1 | A Doe, B Doe, C Doe | B Doe, D Doe         | A Doe, B Doe

SERVICE-2 | E Doe, F Doe, A Doe | C Doe, G Doe, H Doe | A Doe, G Doe, H Doe

Any help would be appreciated!



2 answers

1 accepted

1 vote
Answer accepted

I would suggest using the calculated JavaScript custom field to track Activity in the issue. The solution could show you anyone working on the issue, including comments. The formula maps users to Assignee dimension. It would be easier to use one dimension to see all the contributions to the ticket.


Here is a post in the eazyBI community portal with Activity history data import. You can use the solution as it is or add some filters to log specified change activities only.


Daina /


As an update here are my current blockers...

  1. I don't have a path for the Commentator column yet
  2. My user-defined calculated measure, Transitions to Request participants, doesn't work as I don't believe eazyBI loads [Transition Field].[Request participants]

Again, any assistance would be much appreciated!


Details below

Pages:  Time, Projects, Issue Type

Rows:  Issue

Columns:  List of current and previous Assignees, List of current and previous Request participants

Column definitions:

List of current and previous Assignees

-- go through all Assignee users
-- check whether user was assigned to issue at some point
[Measures].[Transitions to assignee],
) > 0
-- get assignee names separated by comma

List of current and previous Request participants

-- go through all Request participant users
[Request participants].[User].Members,
-- check whether user was assigned to issue at some point
[Measures].[Transitions to Request participants],
) > 0
-- get Request participant names separated by comma
[Request participants].CurrentMember.Name,

Transitions to Request participants

( [Measures].[Transitions to], [Transition Field].[Request participants])

Custom field request participants is a multi-value custom field. eazyBI can track and import changes for single value custom fields only. 

If you are on a cloud, you can use JavaScript custom field to access any data from Jira, define, and import a new field representing Request Participants.

eazyBI uses JAVA API for a server and we load only data pulled in for import. Therefore, you can't access all Jira data via JavaAcript during the import if you are on a server, you can consider using some scripted fields for this, though. 


Daina /

Like Paul Benati likes this

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