I'm a JSM admin with multiple external clients. One of the clients uses Fresh Service to receive help tickets from their users, then sends the tickets to my JSM email address. I need to be able to do the following:
Right now, the first three steps work, but when the email hits Jira, it's rejected as an auto-reply email.
How can I get around this? I don't have a way to manipulate the email headers before they pass to Jira.
Is there an integration that could do this that I haven't thought of?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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