Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Create a JSM ticket based on Fresh Service ticket

I'm a JSM admin with multiple external clients. One of the clients uses Fresh Service to receive help tickets from their users, then sends the tickets to my JSM email address. I need to be able to do the following:

  1. Create a ticket in Fresh Service
  2. FS Agent assigns a group to the ticket
  3. FS Automator listens for the above assignment and sends an email with ticket summary and description to my Jira email address
  4. Above email creates a ticket in my JSM project.

Right now, the first three steps work, but when the email hits Jira, it's rejected as an auto-reply email.

 

How can I get around this? I don't have a way to manipulate the email headers before they pass to Jira.

Is there an integration that could do this that I haven't thought of?

1 answer

1 accepted

1 vote
Answer accepted

Hi @Drew Nedderman 

I suggest taking a look at Add domains to the allowlist

And also Receive requests from an email address

 

Good luck!

Geoff

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

241 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you