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Create JIRA Issue with REST API via vrops error code 400



Create JIRA Issue with REST API via vrops error code 400


Header Content-Type  application/json




  "fields": {
    "project": {
      "key": "ISD"
    "summary": "fix invalid HTML or missing opening",
    "description": {
      "type": "doc",
      "version": 1,
      "content": [
          "type": "paragraph",
          "content": [
              "text": "Sample description",
              "type": "text"
    "priority": {
      "name": "Low"
    "customfield_10083": "fix invalid HTML or missing opening",
    "issuetype": {
      "name": "Email request"

1 answer

0 votes

Hello @cherdsit_t ,

Thanks for reaching out, and looking at the screenshot and the details you provided I think the conflict might be on Jira API vs Service Desk API for create issue options.

First you have this question flagged with a jira-service-desk-cloud tag, which is where I am pulling this assumption from so please correct me if this is not the case. 

But, looking at the the screenshot in particular it cut off and I cannot see the full end point you're performing the POST on but it looks like you're doing a POST to the create issue dialogue via a POST /rest/api/3/issue, but creating a customer request in a service desk project would be to the endpoint POST /rest/servicedeskapi/request, and the call and body should look more like the EXE from that second link for creating a customer request: 

curl --request POST \
--url '' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"requestParticipants": [
"serviceDeskId": "10",
"requestTypeId": "25",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac"

If this is not the case can you let me know the endpoint you're hitting, and the project type.


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