Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Create Description

I was trying to place a table inside of the description once a ticket is created. I went to the configure screen and tried to get this done 

  • I would like to click create, Once the box comes up there is a table already available and we just have to enter the information instead of doing a copy and paste.

I tried to create a custom field with the information and add it but the custom field does not show. I did the "Where is my field." it says it should be there but I am not seeing anything.

Is this possible? or do I need a different product plan 

1 answer

0 votes

Hello Jarrod,

Welcome to Atlassian Community!

When it comes to adding a default value to a Description field, manly when it's a table, it will only be possible using Automation. 

The description is a system field, so it's not possible to edit the default value, but the automation can edit this field once the ticket is created.

If you are using a next-gen project, it would be possible, but the editor doesn't allow to add a table. There is a feature suggesting this:

For both next-gen and classic, you can use automation, but the automation will clear the description in order to add the new value. 

So, if you don't want to use the main description (system) to add the table, you can create a custom field (Text Field (multi-line)) for a Classic project or create a new Paragraph field for Next-gen project (in this case, it will be created directly in the issue type/request type in the project).

Then, go to Project settings > Automation > Automation > Rules.

Screen Shot 2020-12-10 at 17.26.39.png

||Heading A||Heading B||Heading C||

|Column A|Column B|Column C|

|Column D|Column E|Column F|

|Column G|Column H|Column I|

Hope this helps!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

254 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you