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Create CSAT Report for different rating level

Hi,

is there a way to create reports in Jira service desk according to rating level? like if I want to filter customer who marked 3 star rating. 

1 answer

1 accepted

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Answer accepted

Hello Deepak,

Thank you for reaching out.

Could you please provide us more details about the kind of reports you would like to build?

The JQL filters have the Satisfaction parameter, where you can return issues with the satisfaction rate you need based in number (1,2,3,4,5).

That being said, you can create a new Service desk report by using that parameter:

Screen Shot 2020-01-28 at 16.00.17.png

Also, you can use the Filter results gadget to return all the issues you want ordering by the reporter (customer) field, such as the query below:

Satisfaction = 3 order by reporter

Let us know if you have any questions.

@Petter Gonçalves  Thank you so much. 

In addition is there a way through we can see comment as well in report. Is there any reference document where i can all JQL filters.

 

comment.PNG

Thanks in advance.

Hi 

I am trying to create a gadget where i need report of CSAT rate

I am able to get the CSAT rate for "All" and in report it counts for the data where no feedbacks are given.

 

Can you please help me with where and how can i make the report to read if the CSAT Rate is between 1,2,3,4,5 only and blank needs to be ignored

This was programmatically created by the Candylio JIRA CSAT Plugin

This was programmatically created by the Candylio JIRA CSAT Plugin

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