Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Count of entrys of LastViewed

Hello Community,

we work very intensively with the field "LastViewed". Unfortunately we have found that the number of tickets for which this value is stored is very limited. Is there a possibility to increase the value? If so, where is that possible?

Kind Regards

2 answers

0 votes

@Anonymous 

Here's the example to use

 

  • Find issues last viewed in January 2020:
    lastViewed > "2020/01/01" and created < "2020/02/01"
  • Find issues last viewed on 15 January 2020:
    lastViewed > "2020/01/15" and created < "2020/01/16"

Thanks for the answer. The use of the field is clear to me. The problem is that the number of tickets for which the time is saved is limited. And I would like to raise this limit.

Currently I use the filter:

assignee = currentUser() AND resolution = Unresolved AND (lastViewed is EMPTY OR lastViewed <= -4h) ORDER BY Account ASC, updated DESC

This filter allows me to hide tickets that I have already processed today. Even though I have already gone through all my tickets today, I see tickets in this filter. Some process at some point deletes the values in LastViewed. I have the assumption that I can only filter the last 20 of my last seen tickets this way. I want to increase the value to 50 or 100. Do you have an idea? Can it be configured or do I have to change the Jira source code?

0 votes
Jack Community Leader Sep 22, 2020

Are you saying that some issues are not displaying the last viewed date when in fact you know that they were actually viewed? If so can you please provide more information and a screenshot of where this is the case? 

I try to describe it a little better. Currently I use the following filter:

assignee = currentUser() AND resolution = Unresolved AND (lastViewed is EMPTY OR lastViewed <= -4h) ORDER BY Account ASC, updated DESC


I go through my tickets every day. This means that I click on them and look at them. Every single one. Because of the filter, no more tickets may be visible as long as I have looked at all my tickets once within 4 hours.

But that is not the case.

The reason is that the number of items in this LastViewed list seems to be limited, so to speak. It seems as if only the 20 to 30 last viewed tickets are filtered this way. If this value is exceeded, the timestamp in the "LastViewed" field seems to be deleted.

And my question is if I can increase the value or the count. I think I need a LastViewed-list with a lenght of abount 50 or 100 entrys.

Jack Community Leader Sep 22, 2020

TBH, i have rarely used this field for much. I was just playing with it and could see where the field would indeed be updated as i clicked thru issues in a search and the list would continue to grow (those w/ a value in the field). I'm guessing that the system clears this field after some period of time based on a cursory look - found an issue that clearly had been viewed at one point (comments) but the last viewed was empty. I searched the docs but haven't found anything. I will continue to search for an answer and update here.

Regardless, i will be surprised if this is configurable.

I want to thank you. But don't spend any more time researching now. I'll open a ticket at Atlassian and ask the developers. They should be able to answer that ad hoc. I will post the answer here. Maybe it will help others.

Like Fahad Siddiqui likes this
Acho I'm New Here Oct 27, 2020

Hey, any updates with this one?

 

Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you