Could not load SLA

[Pye Phyoe Aung]

Could not load SLA

SLA may be indexing due to configuration updates. If this persists, check the SLA configuration.

Can you please help me why it's missing? I don't change any SLA configuration.

[Gökçe Gürsel {Appfire}]

Hi Pye,

If you could provide a screenshot of your SLA rules and maybe a sample ticket that would be useful to pinpoint the problem here.

Best,

Gökçe

[Pye Phyoe Aung]

The problem is that time to resolution is not showing the warning message that I mentioned above.

Here is a sample ticket

But that sample new ticket is not showing anything in Time to resolution.

Old tickets are showing warning icon.

[Pye Phyoe Aung]

[Gökçe Gürsel {Appfire}]

Could you navigate to project settings of THITSASD project, click SLAs and share a screenshot of that page?

[Pye Phyoe Aung]

[Gökçe Gürsel {Appfire}]

This is for Time to first response and there is no Time to Resolution SLA as far as I can see. Maybe someone accidentally deleted it?

[Pye Phyoe Aung]

No, we don't change anything in SLA yet.

[Gökçe Gürsel {Appfire}]

ok, for some reason Time to Resolution SLA is gone. I think if you define it again, your issue will resolve.

[Pye Phyoe Aung]

I am very new in SLA config. Can you please advise us to define SLA?

[Gökçe Gürsel {Appfire}]

Sure. 

1. Click on Project Settings > SLAs > + New Metric

2. Configure your Time to Resolution SLA similar to the SLA below:3. Click create and you're done.

So basically, you need to set SLA start conditions, SLA End conditions, and your SLA Goal. You can define different SLA goals for different JQL conditions as you can see in the Goals part. 

[Sangram Nayak]

Even though there is no SLAs configured in the project. Still its showing the same error, that is only for few issues. Not for all of them. If we configure SLA it error will go but,

We don't want to configure Time to resolution SLAs in our project.

[Pye Phyoe Aung]

We'll try to set up now. Thank you for your support.