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Could not load SLA
SLA may be indexing due to configuration updates. If this persists, check the SLA configuration.
Can you please help me why it's missing? I don't change any SLA configuration.
If you could provide a screenshot of your SLA rules and maybe a sample ticket that would be useful to pinpoint the problem here.
This is for Time to first response and there is no Time to Resolution SLA as far as I can see. Maybe someone accidentally deleted it?
1. Click on Project Settings > SLAs > + New Metric
2. Configure your Time to Resolution SLA similar to the SLA below:3. Click create and you're done.
So basically, you need to set SLA start conditions, SLA End conditions, and your SLA Goal. You can define different SLA goals for different JQL conditions as you can see in the Goals part.