Could not access Knowledge Base from Jira Service Desk search tab

[Nino Mathew]

We are using Jira service desk widget within our website. Jira Service desk is with knowledge base search bar and I couldnt access the knowledge base from jira service desk widget.

[Angélica Luz · Accepted solution]

Hello everyone,

Thank you for reaching out to Atlassian Community!

The issue that you are facing was reported as a bug yesterday. Our dev team are already working on a fix:

• KB articles don't show up in the Widget search

Please, click on "This affects my team" and also Watch to receive updates about the Bug.

Regards,
Angélica

[Nino Mathew]

Thanks for the update. The issue seems resolved and i can access the KB from Service desk widget

[Alexandros Christou]

We also have the same issue. Also started recently

[Alexandros Christou]

Confirming that the issue is now resolved 

[Tope Akinremi]

We have this same issue as well and this started happening recently.

Our Confluence knowledge base is linked to the Service Desk and anonymous viewing is allowed. On the widget we also turned on "Allow search for knowledge base articles". Yet, the knowledge base articles are not searchable from the widget

[Walter]

We  are also using the widget and don't see the kb articles popping up either.

Thanks