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'Connect an email account' auto-signing in with wrong account

We have Azure AD integrated with our JSM instance, so I am logged in with my own account. When I go to 'connect' a Microsoft custom email account to a project it auto-signs in (assuming because we use SSO) with my current account and does not give me the opportunity to connect a separate email account.

Even if I click fast enough to stop the authentication process and re-enter the creds of the account I actually want to use, it does not actually connect it.


Is there some workaround for this?

1 answer

0 votes

Hello @Steven Miller

Thank you for reaching out to Atlassian Community!

It seems that there were some changes in Microsoft where this issue is happening, but there is a simple workaround for that.

Please, open an incognito tab, login to Atlassian and Microsoft. 

After that, access your Jira site normally, but log out from Microsoft.

Go to Project settings > Email requests (Classic) or Project settings > Channels > Email (next-gen) and click on Microsoft.

Since you are logged out from MS, it will show the page for you to select the account. The problem is that it won't show the option to add a new account, so just click on Back and you should be able to add the desired email and password.

Screen Shot 2021-01-08 at 17.40.39.png

Please, give it a try and let us know how it goes.


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