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Connect Jira tickets SLAs with Zabbix

Hi Dears,

Is it possible to link Jira tickets (based on their pre defined SLAs status) to Zabbix monitoring tool?

 

Appreciate your assistance. 

Thank you.

1 answer

Ola Maria Salameh, 

 

Tudo bem, existe sim uma forma de integrar o ZABBIX com o Jira, ele é via API, vem via Script do Zabbix para o Jira.

 

Com ele você consegue mencionar quais os campos do ZABBIX  vão serem importados para o Ticket no jira.

Acho que essa documentação pode ajudar:

https://www.zabbix.com/integrations/jira#tab:official2

Estou tentando um cenário diferente. Eu quero fazer a integração do Jira Service DEsk com o Zabbix, porém eu quero que o Zabbix me mande alertas caso algum ticket meu que foi aberto no Jira esteja com o SLA vencido.

Estou tentando seguir a documentação pra fazer a integração do Jira com o Zabbix, mas não está funcionando, principalmente na parte de configuração de Request Type. Meu jira possui vários campos custom, e não tem como eu configurar somente um id para enviar para o zabbix.

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