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Confluence article to appear by default in Jira Service Desk

Karyn Tooke
Karyn Tooke May 02, 2019

Hi - To ensure our end users submit tickets correctly & with sufficient information we would like to present them with an article no matter what the subject detail is. This way, if they choose to ignore but if we know its presented to every user then we can challenge them as to what their thought process was and potentially improve the content.

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