Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Conditionally showing fields


Is it possible to conditionally show / hide fields in a form.


There is a field named priority

When the user select the priority to HIGH, another field (e.g Reason) should be shown to user which he has to fill. When the priority is not HIGH then this field should remain hidden and empty

Similarly, can the same be done for setting the input type of field. e.g. when the priority is HIGH set another field to be required.

Can some one kindly, point me in right direction.


4 answers

Hi Rana,

I can confirm that unfortunately that is not possible to achieve you requirements with the ScriptRunner for Jira Cloud plugin.

The reason for this is that the plugin is unable to perform any dynamic validation on issue forms to link or hide fields like the server version can with the Behaviors feature.

Also I can confirm that the plugin cannot dynamically populate field values like it can in the server version can with the Behaviors feature.

The reason we are unable to provide this functionality is due to the restricted functionality and API's which Atlassian provide inside JIRA Cloud, due to the fact that Atlassian only provide a Rest API in Jira Cloud and not the same Java API that the server version contains.

You can see more detailed information on the differences between ScriptRunner for JIRA Cloud and ScriptRunner for JIRA Server inside of the documentation page located here.

I hope this information helps.



@Rana Ahmed Yes, this can be done with the app Extension for Jira Service Desk.  Super easy to accomplish with this app but not available natively.

This seems to work only for customer forms. Not on the forms which the agent uses. E.g. when an agent clicks create button. The form does not work dynamically

Hello @Rana Ahmed , Hello everybody,

Did you solve this problem? I need a similar structure. 

when I select the Value "Yes" from "Merge Need" field (single select), "Merge Need Detail (Multiple select field) should be see.

when I select the Value "No" from "Merge Need" field (single select), "Merge Need Detail (Multiple select field) should not be see.


0 votes

Hi @Rana Ahmed 

I don't think this is possible by default. Perhaps with an add-on, but I don't know any.

Adaptavist ScriptRunner has this feature for data center/server deployments of Jira, but that specific feature is currently not available in Cloud.

Kind regards

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,557 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you