We have a disagreement over in our shop about the best way to set up the following scenario. It's this:
We will have three help desks, IT, Facilities, and HR. Just drilling down further into IT as an example, that will be divided into 4 subdivisions - IT General, IT security, IT applications, IT onboarding. Each one of those will have an "Owner" to whom notifications will be routed.
But here's the question - are those four subdivisions best set up as components or categories? I think it's components but it's a little unclear as to the difference that and categories.
Hi @Jim Stewart
Using Components will meet your needs in such scenario.
Components are subsections of a project. They are used to group issues within a project into smaller parts. You can set a default assignee for a component. This will override the project's default assignee, for issues in that component.
Since in your case the four subdivisions are part of "IT" and each will have an "Owner" / default assignee, components are best suited for you.
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