You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are investigating the possibility of using Jira Service Management in the Data Center version.
We have some question about communication from sub-tickets:
1. when comment is sent in sub-ticket, does the mail also show the parent ID number?
2. how to are comments assigned to sub-tickets properly and not to all sub-tickets when comment is set by customer?
Thanks in advance.
Currently, it's not possible to link sub-tasks with a JSM request type, which means that customers won't be able to see them. By default, internal notifications sent from sub-tasks only display the sub-task issue key, title, and fields, not the parent issue key. However, if you have a custom field that contains the parent key information, it can be added to the email notifications. Just to let you know, this is a custom setup, as you can also customize your email notification templates, among other configurations, but it's a different conversation.
When a customer comments on a request type, it will only be visible on the associated issue/request type, not other child/sub-tasks or linked issues. If you want to implement this behaviour, you can set up automation to achieve it, but again, it's customization.
The JSM Data Center is highly adaptable. You can further extend its capabilities through several different marketplace apps, which are the best options for customization and extension.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.