Our requirement is simple, we use Jira service desk to support customers and all the tickets open by clients are routed to the product team by creating a linked ticket.
As the engineering team updates their ticket in Jira we need same.commemts to be copied to Jira service desk ticket so the support team can go back and manage the client.
Comment should sync to and fro between Jira and Jira service desk without using any plugin can we achieve this?
THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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