Notifications via email when status changes or comments are made at the Jira Service desk
I used the function to write a comment when replying from an email, but the function does not work for some time. I've never touched permissions or other special functions, so what should I check?
Welcome to the community. The default notification is handled by your JSM project's notification scheme. You can access it via Project settings >> Notifications where you can see who/project role are setup to receive system notifications based on the issue events.
Please note, out of the box if you are the one making the changes then you will not be notified. You can change it the out of box setting while accessing your account profile.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
That seems very odd. At this time, I would recommend you to submit a support request with Atlassian Support team (https://support.atlassian.com) for them to further trouble your issue on hand.
I would love to know what is their response and final solution if possible. Please share.
Thanks for your update. For your env, you need to check to ensure that your incoming email handler is configured properly.
Please see this link for further details - https://confluence.atlassian.com/adminjiraserver0822/creating-issues-and-comments-from-email-1142237929.html
In regards to your "Project Name" email screen shot, the project name is not the subject line of the email, it is just the sender.
One more thing, please also check to ensure that the email defined in your notification scheme for your JSM project is the email address for the JSM env.
If the email is not for your JSM env, then this may explain why when one reply on the default notification email, that his/her replies are not added as the comments to the issue.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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