As soon my ticket gets assigned, I need to add a custom public comment/mail to my customer/reporter - by the assignee, acknowledging the ticket.
I've tried using automation for jira, but it only has the option to add comment as the rule actor - which would be fixed. I need the actor to be the assignee for the respective ticket.
Is there a way to do this? If not using automation for jira, then maybe scriptrunner? OR any other plugin/post function?
Hi @Himanshu Nanda,
I used below script in software project. but didn't give a shot on jsm so far. this may give you some idea to get started
CommentManager commentManager = ComponentAccessor.getCommentManager()
def reporter = issue.getReporter().displayName
def assignee = issue?.getAssignee()
commentManager.create(issue, assignee,"Hello $reporter, this is test comment as assignee", false)
NOTE: This is a scriptrunner's post-function script
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