Comment : Internal note and Reply to customer Edited

[David Frenay]

Hi,

When I write into "Internal note", this also write the same text into "Reply to customer" and converselly.

Where configure to break the link between Internal note and Reply to customer ?

Thank you for your help.

Regards.

[Jack]

hmmm, i am not following. can you provide a screenshot of what you are talking about?

[David Frenay]

Sure.

Screen below in French language :

Fermer le ticket : close the ticket

Répondre au client : Reply to customer

Commentaire interne : internal note or internal comment

So in this example, i filled "Reply to Customer" with "Hi, ... ... Regards",

and is not visible on the screen but the same text is automatically filled in Internal comment (or note) .

It is necessary for us to put different comment, one for Reply to Customer and another for the IT in Internal Comment/Note

Thank you.

Regards.