Comment : Internal note and Reply to customer

David Frenay February 3, 2021

Hi,

When I write into "Internal note", this also write the same text into "Reply to customer" and converselly.

Where configure to break the link between Internal note and Reply to customer ?

Thank you for your help.

Regards.

 

 

3 answers

0 votes
David Frenay April 12, 2021

Hi,

 

Nobody have an idea ? Thank you for your help !

 

Regards.

0 votes
David Frenay February 4, 2021

Sure.

Screen below in French language :

Fermer le ticket : close the ticket

Répondre au client : Reply to customer

Commentaire interne : internal note or internal comment

So in this example, i filled "Reply to Customer" with "Hi, ... ... Regards",

and is not visible on the screen but the same text is automatically filled in Internal comment (or note) .

It is necessary for us to put different comment, one for Reply to Customer and another for the IT in Internal Comment/Note

Thank you.

Regards.

 

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0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 3, 2021

hmmm, i am not following. can you provide a screenshot of what you are talking about?

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