You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
we use JIRA (cloud version) currently and would be going to self-hosting architecture for a number of reasons.
My question is,
1. that are there any configurations that are different for the service desk for cloud vs self-hosting.
2. How about email notification, are there any changes we need to do?
Hi @Neetu Verma
Cloud vs On-prem JSM are a bit different, not on the basic functionalities, but especially on the apps. Concerning the email notifications, there are the same on both environments. Both customers and agents notification are the same.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.