Hello,
My use case it the following,
I've tried using properties, automation, but nothing really satisfies both requirements. Please support.
Hi @Amali welcome to the Atlassian Community!
Why don't you deny comments on a closed issue via a workflow property instead?
Thank you for the first suggestion.
We decided not to do that. Because if our customer replies through email, Jira creates a new issue for the comment which would be confusing both for the customer and our agents. So, we would like to avoid that.
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