My clients emails are not going through to my service desk. I did the test under products and it showed a success message: No problems found with email settings configuration.
Successfully connected to the specified email server.
But when i go into the service desk i get this error
Retrying in 1440 minutes - Email pulling has failed 13 times consecutively (Reason: [AUTHENTICATIONFAILED] Authentication failed.)
I have tried sending an email to my service desk as well with no luck.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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