i am just at the last steps of getting a SD set up.
the final part i need is for the Organization field to automatically complete itself depending on who raised it. E.g. if user A from Client A raises an incident, i want the organization to automatically show that they are from Client A.
i have already set up the organization and customer under it.
Do you use cloud or server? Please add a label to your question.
You can use automation. Read the following article: https://blog.codebarrel.io/set-organization-in-jira-service-desk-using-reporters-email-domain-e705be9d4717
Emma Sophie Jones
Customer Support, Appsvio
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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