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Client Organization

i am just at the last steps of getting a SD set up.

the final part i need is for the Organization field to automatically complete itself depending on who raised it. E.g. if user A from Client A raises an incident, i want the organization to automatically show that they are from Client A.

i have already set up the organization and customer under it.

2 answers

0 votes
Em.So Marketplace Partner Nov 28, 2021

Hi,

Do you use cloud or server? Please add a label to your question.

You can use automation. Read the following article: https://blog.codebarrel.io/set-organization-in-jira-service-desk-using-reporters-email-domain-e705be9d4717

Project_automation_-_Jira.png

Cheers,

Emma Sophie Jones

Customer Support, Appsvio

0 votes
Mohammed Amine Community Leader Nov 28, 2021

I would suggest to use automations in order to do that. Do you have automation for Jira installed? If yes, you can use it. Here are some examples.

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