Sure, sorry that would have helped.
Right now I use a custom form (another Jira plugin - Relay Intake Forms) to submit issues to our production department.
Where it breaks down is if the customer already exists....the automation fails after trying to add the new customer because they already exist.
My thought would be to have a condition to check if the customer already exists before trying to add them.
I don’t know how you are running the automation or the exact add-on however if the users email address is their username as well you can try unning an If statement to see if it gets any results other than null.
If this fails then you can trigger create user then before you perform add user as reporter.
I have seen email this issue perform the above seamlessly but with some scripting you can achieve this as well.
Thanks for getting in touch.
I am guessing that your potential customer details are being stored in a custom field? What custom field type is this? If it is a user custom field then you can use the User condition inside of Automation for Jira to check if the user is a customer.
Let me know where the "user" details are coming from and I should be able to assist further. Perhaps try and get in contact with us at support though so you can share a little more about your instance.
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