Customers of all sizes want to digitalize, automate end-user support for employees and customers. The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new normal.
Atlassian customers running Jira Service Management Data Center can now automate instantly end-user support with Konverso Chatbot.
Koji answers questions in Slack, Teams, Portal. Koji offers different possibilities to respond to recurring questions. For instance, it can retrieve the appropriate answers from Confluence or crawl the web to extract the best answers for your users.
Koji assists users in creating a new ticket, it provides status on existing tickets and enables users to add to it a new comment.
Koji provides analytics for project managers to review conversations, new questions from users, easily add new responses and measure each user’s satisfaction.
Its unique business value:
- Pre-packaged Chatbot solution for Atlassian
- Activate services and deploy in 1h
- Monitor and expend value w/o code
Key benefits
- Reduce mean time to repair
- Reduce the number of calls, tickets
- Free up agents’ time for more complex cases
- Increase user productivity
Koji’s features
- Pre-built conversational scenario: instantly deploy intelligent conversations for the most common enterprise IT scenarios
- Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
- Advanced NLP: Understand text, context, user’s digression
- Simple and intuitive back office to manage and extend Koji
