Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Changing the issue type in the service desk takes me to the bulk migration tool


I'm using the Jira Service Desk in a next-gen environment, and I have a very minor annoyance but that is costing me minutes per day, so I figured I'd at least try my luck here. When I try to change the issue type of a service desk issue, it takes me to the bulk migration tool every time, except when moving from to one specific issue type to another specific issue type. Is there anything I can do to stop this behavior and have it go through automatically? The bulk migration tool is so slow and bloated.


1 answer

1 vote

The (bulk) migration is triggered because the issue types you are changing between have different configuration and hence it needs you to review all the structural things you are going to be affecting.  The migration is "bloated" because you are doing something that is complex and could need a lot of input.

To avoid this behaviour, configure the issue types such that they work the same, so you don't need to migrate.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

254 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you