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Changing the Approved Status

Crystal Rouse
Contributor
April 14, 2023

Our customer wants the Approve part of a transition to be changed to Recommendation with a transition screen for comments.  I need the status to Recommended or Not Recommended.  Also need the text of the Approve button to change.  Is this possible?

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 14, 2023

@Crystal Rouse 

I would suggest not looking at this as an approval and as a regular workflow transition.  You could have two buttons on the workflow Recommended or Not Recommended and when click they have a transition screen that requires them to input a comment.  You can make a group called approvers and make it so only they can transition the request.  These individuals would need a license to do this and would have to do it in the JSM application.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2024

@Crystal Rouse can you accept this answer to help others?

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