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Changing the Approved Status

Crystal Rouse
Crystal Rouse April 14, 2023

Our customer wants the Approve part of a transition to be changed to Recommendation with a transition screen for comments.  I need the status to Recommended or Not Recommended.  Also need the text of the Approve button to change.  Is this possible?

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Brant Schroeder
Brant Schroeder
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April 14, 2023

@Crystal Rouse 

I would suggest not looking at this as an approval and as a regular workflow transition.  You could have two buttons on the workflow Recommended or Not Recommended and when click they have a transition screen that requires them to input a comment.  You can make a group called approvers and make it so only they can transition the request.  These individuals would need a license to do this and would have to do it in the JSM application.

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Brant Schroeder
Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 23, 2024

@Crystal Rouse can you accept this answer to help others?

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