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I have this use case. Let's say I have a ticket that have 7 working days of SLA. In the "Time to Resolution", the written time is 1 week 2 days which translated to 7 working days but for several people, it might be translated to 9 working days.
I need help to change the time format from week to days
I am not aware of a solution to accomplish what you are specifically hoping for. Might be beneficial to switch to Due date centric? I know thats not what you are looking for, but might help to clearly showcase when the SLA would breach.