Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Changing SLA Format in Jira Service Management

Andreas Bramantyo Wicaksono
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 21, 2023

I have this use case. Let's say I have a ticket that have 7 working days of SLA. In the "Time to Resolution", the written time is 1 week 2 days which translated to 7 working days but for several people, it might be translated to 9 working days.

I need help to change the time format from week to days

1 answer

1 vote
Riley Sullivan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 22, 2023

Hello @Andreas Bramantyo Wicaksono 


I am not aware of a solution to accomplish what you are specifically hoping for. Might be beneficial to switch to Due date centric? I know thats not what you are looking for, but might help to clearly showcase when the SLA would breach.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events