Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Change text in email

Hi. Is there a way to change this text here?


The translation to Portuguese is not correct, I need to fix.

I already tried project settings >> notifications but in the template edit screen there is no option :/



1 answer

1 accepted

0 votes
Answer accepted

Hello Gui,

The notifications customers receive depend on the language they select in the customer portal.

You can add Portuguese to the project, but if the customer doesn't change the language on their profile in the portal, they will receive the notifications in English.

In the customer portal, on the top right, click on the Profile picture > Profile and change the language. 

Screen Shot 2020-10-16 at 13.51.55.png

If you want to change some translation, the correct place for that is on Project settings > Language support, select Portuguese and on Email template, you can change the translation.

Screen Shot 2020-10-16 at 14.03.29.png

Please, give it a try and let us know how it goes.


@Angélica Luz Thanks a lot for your detailed answer.

You said:

"You can add Portuguese to the project, but if the customer doesn't change the language on their profile in the portal, they will receive the notifications in English."

But most or our customers won't log in and change language on their profile settings. So that's why I set portuguese as default language. If customer does not change their language, they should see the portal and receive notifications based on default language (not necessarily in english), am I wrong?

Strange thing is that portuguese is already set as default language.

@Angélica Luz Please let me know? Thanks a lot

Thank you for the details, Gui.

There are some settings that may prevent customers from receiving notifications with the default language. 

Some settings override others, that's why even adding a default language in the project, it may not reflect on what customers will receive.

  • The site's default language is in English.
    • It can be changed on Cog icon > System > Click on Edit settings and change the Default language (it's not necessary to change the indexing language). 
  • English is visible to customers.
    • On Project settings > Language support, you can add different languages and let it visible for customers and if their profile is set to English, they will receive notifications in English unless they change it on the portal. So, if your customers are all from Brazil and you want all of them to receive notifications in Portuguese, you can either delete or make English not visible to customers.

With all this said, if you change the site's default language to Portuguese, it will override the language customers choose in the portal.

If you remove or disable the English language in Language support, customers will receive notifications in Portuguese.

Please, take your time to test and let us know how it goes.

Like Gui Ávila likes this

Wow, thanks a lot @Angélica Luz !!!

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

748 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you