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Change issue type on existing request type


I've made serval request types in Jira Service Desk / Management and would like to change the issue type that is created by these request types by default. Is there a way to change them in Jira Service Management Cloud?

Best Regards,


1 answer

1 accepted

2 votes
Answer accepted
Jack Community Leader Dec 03, 2020

Unless something has changed (haven’t tried lately) you cannot. Here is the work around.

  1. create new request types that mirror the old ones with slightly different names , e.g. add “new” suffix and associate to the new issuetype. Keep these hidden from portal for now
  2. using bulk edit change all existing issue from the old RT to the new RT
  3. check that things look good then expose the new RT and hide the old.
  4. once you are happy that thinks are as desired you can delete the old RTs. 

Nothing has changed :)

You cannot just change the issue type, the only workarround is to create a new one and migrate your issues to that type!

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