From one day to the next, the customer's email that opens the ticket in the ticket's file is no longer displayed. And you have also stopped sending it to the Webhook URL that connects to our server and where we follow up.
It is a huge problem, because we use the client's email to find more information about it in our system. If we do not have the email, we work blindly.
This happens in Jira and Jira Service Desk.
Is it for cloud? If so,
New profile visibility control settings are launched which allow users to hide or unhide parts of their Atlassian Account profile (https://id.atlassian.com/manage-profile/profile-and-visibility). The default value for email address visibility is "Only you and admins". So emails are not visible for users who have not changed default visibility settings.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events