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Change in the issue schema

From one day to the next, the customer's email that opens the ticket in the ticket's file is no longer displayed. And you have also stopped sending it to the Webhook URL that connects to our server and where we follow up.
(['issue']['fields']['creator']['emailAddress'])

It is a huge problem, because we use the client's email to find more information about it in our system. If we do not have the email, we work blindly.

This happens in Jira and Jira Service Desk.

1 answer

Hi,

Is it for cloud? If so, 

New profile visibility control settings are launched which allow users to hide or unhide parts of their Atlassian Account profile (https://id.atlassian.com/manage-profile/profile-and-visibility). The default value for email address visibility is "Only you and admins". So emails are not visible for users who have not changed default visibility settings.

Hi!

Is it possible to change default value for email address visibility to "Anyone"?

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