In our Service Desk Project default priority is set to Essential as you can see in the picture. Now we would like to change the suggested priority to Minor.
As I have read in several answers here, you can set the default to a specified value if you hide the field. But that's not what we want to do. The user should still be able to choose the priority in the customer portal. So hiding the field is not an option.
Is there a way to solve this? Any help would be appreciated.
Actually, you will need to define the default value for a field in JIRA if you would like to hide the field AND it is a required field. If you would like to have a default value for the field and also show the field, then you can do so with no restriction at all. You can quickly test this one our in your test instance and verify if it is behaving as you want.
I hope that this helps.
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