Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Change default priority but not hide field

Deleted user Jan 31, 2018

Hi all

In our Service Desk Project default priority is set to Essential as you can see in the picture. Now we would like to change the suggested priority to Minor.

Priority options.jpg

As I have read in several answers here, you can set the default to a specified value if you hide the field. But that's not what we want to do. The user should still be able to choose the priority in the customer portal. So hiding the field is not an option.

Is there a way to solve this? Any help would be appreciated.


2 answers

1 accepted

1 vote
Answer accepted
Moga Atlassian Team Feb 13, 2018

Hi Fabian,

Actually, you will need to define the default value for a field in JIRA if you would like to hide the field AND it is a required field. If you would like to have a default value for the field and also show the field, then you can do so with no restriction at all. You can quickly test this one our in your test instance and verify if it is behaving as you want.

I hope that this helps.


Deleted user Feb 15, 2018

Thanks for your answer Moga

I didn't realize the new possibilities with priority schemas per project. With that you can set the default priority. So problem is solved for me.

Moga Atlassian Team Feb 15, 2018

Alright! Glad to know that I can help! :)

0 votes
Jennifer Choban Marketplace Partner Jun 02, 2022

I'm not finding where I can set a priority scheme in Jira Cloud. Does it exist? Or do we have to have the same default priority across all of our projects?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

203 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you