You will need to create the user and assign the user ID to the "administrators" and the "site-admin" groups. If the previous site admin is no longer in that role simply remove the user from those groups. Here are some instructions that may help:
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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