Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Change Issue Type of Request Type


On Jira Cloud, in the Service desk, I have a Request Type called "Bug" that links to the Issue Type "Bug". I want to change the Issue Type to something else like "Issue".

How can I do that?

Here you see how it's showing me that it's linked to "Bug". It's telling me how to add or edit the linked issue fields, but not how to change the liked issue itself.



Here, you see that during creation of a Request Type, it's asking me which Issue Type it shall use. This is what I would like to change afterwards.




Any ideas?


2 answers

1 accepted

0 votes
Answer accepted
Hana Kučerová Community Leader Nov 07, 2020

Hi @Youri Seichter

I don't think this is possible. You need to create a new request type and associate it with the new issue type.

Hi @Hana Kučerová

thank you very much for your reply! I also guessed so, but I just didn't want to accept it :D.

Like Hana Kučerová likes this

@Hana Kučerová Hi,
This was possible a couple of months ago when request type management was different.
Now as I understand it is not available

0 votes

Hi all, 

Thanks for your feedback here. I'm a product manager from Jira Service Management looking to understand this need a bit better. If you are able to complete this survey it would really help us understand how we might be able to solve this problem for you. 

If you are able to spend 5-10 minutes completing this, it would really help us. 

Click here to open the survey.


Kind regards,



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

320 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you