Change Issue Type of Request Type

[Youri Seichter]

On Jira Cloud, in the Service desk, I have a Request Type called "Bug" that links to the Issue Type "Bug". I want to change the Issue Type to something else like "Issue".

How can I do that?

Here you see how it's showing me that it's linked to "Bug". It's telling me how to add or edit the linked issue fields, but not how to change the liked issue itself.

Here, you see that during creation of a Request Type, it's asking me which Issue Type it shall use. This is what I would like to change afterwards.

Any ideas?

[Hana Kučerová · Accepted solution]

Hi @Youri Seichter

I don't think this is possible. You need to create a new request type and associate it with the new issue type.

[Youri Seichter]

Hi @Hana Kučerová

thank you very much for your reply! I also guessed so, but I just didn't want to accept it :D.

[Petr]

@Hana Kučerová Hi,
This was possible a couple of months ago when request type management was different.
Now as I understand it is not available

[Jehan Gonsalkorale]

Hi all, 

Thanks for your feedback here. I'm a product manager from Jira Service Management looking to understand this need a bit better. If you are able to complete this survey it would really help us understand how we might be able to solve this problem for you. 

If you are able to spend 5-10 minutes completing this, it would really help us. 

Click here to open the survey.

Kind regards,

Jehan