On Jira Cloud, in the Service desk, I have a Request Type called "Bug" that links to the Issue Type "Bug". I want to change the Issue Type to something else like "Issue".
How can I do that?
Here you see how it's showing me that it's linked to "Bug". It's telling me how to add or edit the linked issue fields, but not how to change the liked issue itself.
Here, you see that during creation of a Request Type, it's asking me which Issue Type it shall use. This is what I would like to change afterwards.
Thanks for your feedback here. I'm a product manager from Jira Service Management looking to understand this need a bit better. If you are able to complete this survey it would really help us understand how we might be able to solve this problem for you.
If you are able to spend 5-10 minutes completing this, it would really help us.
Thanks @Serhat Demirkol , I understand your sentiments, it definitely should be a feature. We are working on this right now and hope for this to go out in about six months from now. Apologies for the delay, it is a substantial piece of work but is also our highest priority.
Any questions or concerns, please reach out.
Hi @Michael Hart ,
Sorry for the very late response, i didn't see a notification for this.
We have an early access program for this feature, please sign up here to get it enabled on your instance.
We are aiming for end of year for the full release of this feature. That doesn't mean that the early access feature doesn't work, it just may have some experience kinks that prevent us from releasing it to all of our customers.
Please sign up, we'd love to hear from you and get your thoughts once you get access.