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Categorization of ticket

I want to add Domain:IT, Service: Application, Category:Excel

is there any default fields which I can use or I need to create custom fields?

3 answers

1 accepted

2 votes
Answer accepted
Dirk Ronsmans Community Leader May 02, 2021

Depends a bit on what you want do do with it afterwards..


You could just add labels or indeed a couple of custom fields

1 vote
Jack Community Leader May 02, 2021

Do you want to use a custom field for that.

0 votes
Ravi Sagar Community Leader May 02, 2021

Hi @Saurav Pant 

You can try using Components field if you want to limit these categories to n options. Components have advantage over custom fields because you can use Component lead to auto assign issues to them. This can be useful especially when you want to route the tickets to people.

I hope it helps.


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