Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Categorization of ticket

I want to add Domain:IT, Service: Application, Category:Excel

is there any default fields which I can use or I need to create custom fields?

3 answers

1 accepted

2 votes
Answer accepted
Dirk Ronsmans Community Leader May 02, 2021

Depends a bit on what you want do do with it afterwards..

 

You could just add labels or indeed a couple of custom fields

1 vote
Jack Community Leader May 02, 2021

Do you want to use a custom field for that.

0 votes
Ravi Sagar Community Leader May 02, 2021

Hi @Saurav Pant 

You can try using Components field if you want to limit these categories to n options. Components have advantage over custom fields because you can use Component lead to auto assign issues to them. This can be useful especially when you want to route the tickets to people.

I hope it helps.

Ravi

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

840 views 28 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you