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Categories & Sub-categories under jira portal



I would like to create a Category under the Group I create in my Portal.

I have one button for Website and One for Helpdesk

under Website, I want to have Bugs ----> and then sub-category of list of options.


I know how to create the Website, Bugs but from the Bug option I don't know how to proceed in adding more options.


For example:




           Bug On Component 1

           Bug on Component 2

           Bug on Component 3

     Feature Request

           Upgrade Version

           Change Maintenance rule



Thank you 



2 answers


This will never happen, so I would suggest not holding your breath. Basic things like this (which was requested 5 years ago) never happen. 

0 votes

Hello @Rinat Balot,

Welcome to Atlassian Community!

On Jira Service Management, currently, it’s only possible to organize the request types in Groups. I understand that you would like to add a sub-group to better organize the request types, but there is no option for that at the moment.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.

In this case, the workaround is to add a group for Website - Bugs and another one for Website - Feature requests. 

Kind regards,

@Angélica Luz Thank you but i know how to create the Website and Feature request groups, it's the sub and sub sub groups that i can't.


I found a work around for now that is to set up under each of them fields called: CASCADING LIST FIELD which really helps with what i am facing.

Thank you anyway for the help

Like Angélica Luz likes this

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