Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot download/open attached files Edited

Yesterday I saw a post, that due to some issues, files could temporarily not be downloaded in Jira Cloud Servicedesk. However, E-mails with attachments that customers sent yesterday, are still unable to download.

How can this be fixed without asking the clients to resend all the e-mails?

1 answer

1 accepted

0 votes
Answer accepted

Hello @Ioanna Lampronikos,

Welcome to Atlassian Community!

There was an incident on August 26 that affected Jira Service Desk, Software, Core, and Bitbucket. For more details about what happened, please check the link below:

If your Service Desk has a custom email address, it's possible to mark the emails as unread on the inbox for Jira to process it again.

If it's the system email (support@yoursite.atlassian.net) since this is not a real inbox and it's not possible to access using the UI, our support can try to reprocess the emails through the database, but for that, your site administrator needs to create a ticket on support.atlassian.com/contact.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you