Cannot create issue due to invalid license

[Christopher]

We have a service desk that is on the portal for clients. However their is a second that we do not want to be on the Portal. The only way I know of doing this is to customers to that project. If create a mail handler to create a new user on submitted email will this work?

Currently I am attempting to setup the mail handler to create a new user on email request. However when I test this I am getting and error when testing.

Test Run Error: Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.] I have attached a screen shot.

Note: This is a Gsuite email on POP3. Confirmed DNS and SPF.

Any Assistance is appreciated.

Thank you,

Christopher

[Radu]

Hi @Christopher ,

I think what you're doing here is using a Jira Software project and asking your Jira instance to create Jira users whenever requests come over e-mail. These users will count towards your Jira license.

Currently there is no way to hide a JSD Service Desk project from the Help Center. What you could do is, with a Next Gen project, create a new one and delete all request types in it. This will leave you with email request types which don't show on the portal. New requests will create customers, which don't count towards your license and you would continue your work as usual.

Effectively you'd have 2 projects on the Help Center, one with reportable issues, the other without.

Out of curiosity, if you had a "secret" portal and people would create support tickets through e-mail, what would you expect they get when clicking the URL Link?

Thanks,
Radu

[Christopher]

Hi @Radu Dumitrescu

I tried as you suggested, slight change is that I was not able to create the "Next Gen Project" Service desk please see screen shot. 

I was able to create a "Classic Project" and selected an External Service Desk. I then removed all request types and they were all hidden from portal. See Screenshot.

When I check on our portal the button still appears. See screenshot.

That Test Desk should not be present. ;)

The reason for our "secret" desk is for out tracking purposes. This service desk is going to be used for collecting emails from vendors so we would remove all instances of the link that leads back to our service desk and it will look like a normal email.

The Present Help Desk we have is for customer facing and we would like the ability to link issues from "secret" desk to our "Help Desk" issues.

I hope this all makes sense. If you need more clarification please let me know.

Wishing you a great day!

Thank you,

Christopher

[Zowie Stenroos]

Hi @Christopher

I'm not sure if you still need to resolve this but I use this to hide the portal from certain customer:
Project > [Project name] > Project Settings > Customer permissions

[Christopher]

Hello @Zowie Stenroos ,

Thank you for your response.

I have also tried this method, the issue is that we cannot receive any emails from customers that are not added to the service desk. We need to be able to only receive emails, we do not want them to use the portal.

Currently, I have the service desk with no Request Types added to it and gave it a description that has a link to use the other service desk.

Thanks again for your reply!

[Zowie Stenroos]

Ah, I see.
I'm glad you solved it and let's hope that they fix this in the future.