I have created a new Service Desk and in my queue the assignee field is greyed out - meaning I cannot assign a user from the queue. If I click on the actual ticket I am able to assign no issues.
Then we noticed that it is one Request type that DOES allow us to assign from the Queue and the current assignee is no longer greyed out.
I have scoured through permissions and googled as much as I could. What would allow one request type to change the assignee just in the queue and not others...
That is a strange one indeed. Is it possible that you have not included the Assignee field in the Requests Agent view (or potentially its hidden)?
You can check this via Project Admin > Request types then click into the problematic requests. It would be worth comparing the one that works with the one that does.
I hope this helps, otherwise send through a screenshot, which might me understand your situation better.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events