Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Can you reindex a single Insight object?

Our client uses Jira Service Management 4.20.11 (Data Center) with multiple nodes. As it turns out very often when you select some Insight objects on some Jira tickets everything works fine only on one particular node that change has been performed on. But on other nodes, when you look from an Insight object point of view, you cannot see that the object is being used on Jira tickets (usually not all of them but some of them is enough to cause trouble). We use Insight automation rules to update or even create Jira tickets for some Insight objects, and when the script can't find a proper ticket, it creates one or can't update an existing one that should be updated. A lot of mess :-/

Reindexing Insight fixes the problem. But obviously, you cannot reindex whole Insight every time someone puts an Insight object on a ticket ;)

But if you could reindex just one object… oh, that would be a great workaround that could be placed in every crucial point of the process (until Atlassian fixes this bug).

I couldn't find any REST endpoint to reindex just one object. I also couldn't find any groovy method that could be used to do that using ScriptRunner.

If anyone knows any working workaround, it would be very helpful!

2 answers

I encountered this problem in nodes.

0 votes
Ram Kumar Aravindakshan _Adaptavist_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 22, 2023

Hi @Bartek Zukowski

Were you able to achieve this?

I'm not sure if this is doable. I've not come across any documentation on this yet.

Thank you and Kind regards,


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events