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Can you change a project type?

like scrum software to service desk : IT service desk

2 answers

Hi @kalyan,

Yes, and the steps is as follows..


  1. Go to your project's settings.
  2. Select Details.
  3. In the Project type field, select the type of project you want to change to.
  4. Select Save details.

There is no Project type field...

Like Rene Polo likes this

Ditto this. There is no Project Type field

Like Sergey Lubimov likes this

And I'm the Project Administrator

Like Alfredo Cruz likes this
Ollie Guan Community Leader Sep 26, 2018

Hi @George Dunlop@Agust Thorkelsson

Only system administrators can modify this configuration, project administrators cannot make this change.

I am a system administrator. Still no option. Also, JIRA keeps coming up with HTTP Status 500 – Internal Server Error errors today.

Thanks Ollie. But I'm the system administrator as well. That's why I don't understand why I don't get the option.

Or is SITE ADMIN not same as system administrator?

Ahh just noticed something. There's an inconsistency going on between project settings based on project template when you initially create the project.

Screen Shot 2018-09-26 at 10.01.30.pngScreen Shot 2018-09-26 at 10.02.36.png

Yes, this is the same for me. And it's the top one I'm trying to change project type for. With no option.

I ended up starting from scratch creating a project using this link [yourdomain] which can also create projects with sample data (which is another inconsistency as the sample data cannot be found through the regular create board approach here [yourdomain] You'll also notice after choosing create a Scrum or Kanban board that you can choose "Board from an existing project". Maybe that would help port it across?

0 votes
Ollie Guan Community Leader May 21, 2018

Yes, Administrators can modify it in Project Details

Not for Next-Gen projects however. 



Like Chris Sahagun likes this

Years later and the solution is still "make a new project and port the issues". We have guidelines for project and key names and if someone fat fingers the template type they can't delete the old project and make a new one with the same name and key, so now we have a bunch of names with `_2` or `_3` and keys ending in `B` and `C`.

If we can quickly and easily batch move issues, that mechanic can be used internally to change the project type without us doing that.

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