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I'm new to Jira Service Desk.
Can you assign tickets to different queues within the same project? Can you show queue 'Team A' and queue 'Team B'.
I'm wanting to transfer tickets from Team A if they can't resolve it to Team B
Atm I can see that you can create different queues and use filters so that only certain tickets are visible in the queue but they are not transferrable from one queue to the other from the same project.